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F.A.Q.'s
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Delivery F.A.Q.s: |
Is there a minimum order or delivery charge? |
Yes.
We require that you purchase at least four items per delivery. There is a $1.50
delivery charge, per delivery. |
What is your billing cycle? |
Our billing
cycle is monthly. You will receive a bill with your first delivery of the month
reflecting the previous month's deliveries. Because we extend a full month credit,
we request that you pay by the fifteenth of the month. |
How do I place an order? |
| Orders can be placed directly
through your driver using a note or the order forms that we provide.
By leaving the order form with your empties, orders can be placed the same
day as your delivery. Our trucks are well stocked so no advance notice
is necessary. If you do not leave a note, the driver will leave your
standard order or an average order based on your past history. |
| What do I do if I do not need a delivery? |
| You may leave a note for your driver the
week prior to the cancellation or you may call the office at (781) 749-1222 at least one
day prior to your delivery day and leave your name, address and dates of
cancellation. |
| What if I am not home for a delivery? |
| If you will not be home, please leave an
ice pack in your milk box or check off the ice pack service box on your
order form. Note: Milk boxes are only effective if they are kept in the shade. |
| About our bottles. |
| Please be sure to rinse and return all
glass bottles promptly. Our glass bottles are sterilized and are refilled to help
protect our environment. |
| How long does milk stay fresh? |
| When handled properly, our milk will stay
fresh for 10-14 days. Please remember, it is the customer's responsibility to remove the
milk from the milk box promptly and to store it at a temperature of 36 degrees. |
| Holiday deliveries: |
| We deliver on most holidays,
however, we do
not deliver on the Fourth of July, Thanksgiving, Christmas, and New Year's Day. If
your delivery is affected, written notice will be given in advance. |
| Does Hornstra Farms use growth hormones: |
| NO. We will never use RBGH on
our cows, and since we are the only area dairy that receives their milk exclusively from
our own family farm, we are the only dairy that can guarantee the quality of our product. |
| Weather emergencies: |
Every November all Hornstra Farm delivery trucks are equipped with new snow tires. We assure you that we are ready for whatever Mother Nature has planned. The time of your delivery may vary depending upon the intensity of the storm, but we will get there! |
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